Frequently Asked Questions

Clients pursuing a personal injury or disability claim are frustrated, overwhelmed and often feel hopeless. ClaimData gives them a voice and a way to take back control of their lives and their claims: by using the app and by staying on top of their medical treatment.

Of course, we know as well as you do that there are those certain clients who will never do what you ask or what’s best for them. For everyone else, we’re continually refining this service to make it as easy and rewarding as possible for the average client to use:

1. Conditional survey logic (so they only have to answer questions pertinent to them).
2. Gamification such as streaks and progress-tracking to ensure they stay engaged and do what's best for their claim.
3. Automated messages of support and encouragement throughout the life of the case.

Most clients welcome this opportunity to take back their agency and create a record of what they really go through.

Symptom tracking is recognized as a clinically valid method for documenting variable and/or subjective symptoms over time. Though it can significantly strengthen cases, ClaimData information can't win a case on its own. Instead, ClaimData's real power is to enhance clients' credibility by providing a detailed supplement that is consistent with the rest of the evidence in the record. You can further strengthen ClaimData reports by requesting that your client’s medical providers review them and affirm their validity.

In light of all the information the survey records, it’s extremely unlikely that simply using ClaimData will show that a sick or injured client is capable of full-time computer work.
The survey records the following information every day:

1. What kind of device they use.
2. Their posture while doing it (walking, sitting, upright, reclining, lying down).
3. Any symptoms that made completing the survey difficult.
4. The specific degree of difficulty they experienced (if any difficulty was reported).

Most clients do the daily survey on their phone in 5 to 10 minutes while reclining or lying down. And since the software records the precise way that the client uses it along with any difficulties they experience, the client's use of ClaimData provides further documentation of their impairments.
In addition, when submitting daily responses, ClaimData requires clients to swear or affirm that they truthfully answered the questions to the best of their ability. In effect, ClaimData permits your clients to testify every day about their conditions as they actually occur.

ClaimData is designed to provide you with actual contemporaneous evidence of clients' symptoms and functioning. For that reason, clients can only provide answers for a given day on that day between 6:00 p.m. and 11:59 p.m. (the software adjusts for their particular time zone).

The client will receive 2 text message reminders asking them to complete the survey. If they start the survey but they're unable to complete it, they'll be asked to explain why. If they don’t start the survey at all, on the morning of the following day they'll receive a single question asking them to explain why they didn't do the survey the day before. In this way, their non-compliance can further demonstrate their degree of limitation.

Your client's privacy is our first priority. Your clients' data is securely stored on Amazon Web Services (AWS) servers located in the U.S. using security and networking best practices and protected by redundant and layered access controls, continuous validation and testing, and automation to ensure that the underlying infrastructure is monitored and protected 24×7. You can read more about AWS security standards here.

ClaimData is not HIPAA compliant because it is neither a healthcare provider, nor an organization “that furnishes, bills, or is paid for healthcare,” nor a “health care clearinghouse.” Neither is it designed to diagnose or treat any health condition. As such, it is not a covered entity under HIPAA.
Instead, ClaimData is a platform for capturing and reporting confidential attorney-client communications regarding the functional limitations resulting from clients’ medical conditions.

ClaimData is a platform for confidential attorney-client communication regarding the day-to-day impact of injuries and disabling medical conditions. Only you and your legal team have access to client data and only you can decide whether or not to disclose it. In fact, by default, clients cannot even see their own data after it's submitted.